- Are the items on the website in stock?
If there are no delivery times mentioned, or “Pre-order”, the items are in principle always in stock. Sometimes we even have more stock than is online, to prevent online orders and store sales from crossing each other.
- How long does it take before I receive my order?
That depends on the day and time of the order.
We send most packages via DPD and usually on a Wednesday or Thursday
(then the order must be placed and paid for by 4 p.m. on Tuesday/Wednesday respectively), sometimes also on other days.
If we are absent due to markets, for example, it will take a few days longer.
Please note that a bank transfer sometimes takes a few days to
be received.
Orders within the Netherlands are delivered 1 to 2 working days after dispatch.
Orders to Belgium are delivered 2 to 3 working days after dispatch.
Orders to other European countries are delivered 3 to 5 working days after dispatch.
- I want to order something that fits through the mailbox. Can I choose mailbox post to save on shipping costs?
We realize that shipping costs for small orders are high. However, mailbox post costs us much more time than parcels. The money you save, we spend on personnel costs for that time, or that time is taken from our own scarce free time. See if you can order together with other people, or browse the site to see if you can use a little more, such as a nice bottle of mead:)
- I ordered something that was not yet in stock. How do I know when the item will be there?
As soon as the item has arrived, you will always receive an email immediately. So you do not have to email or phone yourself to see if your order has arrived yet. If you have not heard anything, it has not arrived yet.
- The indicated “expected delivery time” has passed but I have not heard anything yet. How is that possible?
We are also dependent on our suppliers. Sometimes they themselves do not have enough products in stock to send them to us. For custom-made items, it depends on the number of orders the supplier has for this, you are not the only one who wants something! And finally, deliveries sometimes take a long time at a carrier or customs.
- How can I pay for an order if I cannot or do not want to do this via the website?
The most convenient way is a bank transfer. You can find the bank details on our contact page.
- I want more copies of a product than the website indicates as stock. Is that possible?
We often have more copies in stock than the website indicates. This is to prevent a webshop order from crossing a sale in our regular store in Tilburg or during a market. You can send us an email asking if we have the desired number in stock.
- I am looking for something that is not on your site. Can you get it?
We have many more products in our store than are on our site. In addition, we can also get a lot of products that we do not have in stock. Send us an email.
- Can I get a discount for a large order?
For orders over 1000 euros we give a 5% discount and (up to a maximum of 30 euros) free transport. Exceptions:
– tents
– when paid with Paypal (given the high costs for us)
- Can I get a club discount?
Since 99.95% of our customers are members of a club: no, sorry. However, you can get a discount for larger orders, see previous question.
- Do you ship outside the EU?
No, unfortunately.
- When can I reach you by phone?
We can generally only be reached by phone during opening hours. Always see this page.
An email is generally better and faster. Or send a message via FB.
- Do you also rent out items?
In principle, we do not rent out items.
- Returns policy
If a product does not meet your expectations, please let us know within 14 days of receipt. In consultation, you will then receive another product (e.g. a different size), a voucher, or your money back. Returns are at your own expense and risk. Shipping costs of a replacement product are for us. Sending the replacement product or refunding the money will take place after receipt of the returned product.
Conditions:
– items may not be used (of course, they may be tried on)
– discounted items cannot be exchanged
– all tags must still be attached to the product and in / with the original packaging
NB: when returning or canceling a complete order, done with Paypal, the Paypal costs will be deducted from the return amount.
